Welcome to Elia Auto Services
Car Service and Repair
Elia Auto Services is continously striving to be the best service provider in the market. we are constantly solving the traditional problems of car service and repair for our customers.
Elia Auto Services believes that taking care of your car can be easy, fast, hassle-free and very cost effective. We have served many satisfied customers, and built a solid base of people who enjoy the convenience of mobile mechanical workshops for their everyday servicing and repairs, as well as for breakdowns.
Elia Auto Services makes difference
At Elia Auto Services, we believe that our service represents all of our customer's highest hopes and most stringent expectations for car service; that we are providing the ultimate convenience, friendly service, expertise and pricing that is both competitive and gives control to the customer. We do this through:
- Offering itemised quotes before any work commences, putting you in control of what your repairs cost.
- Using only high-quality parts.
- Allowing you to see what work is being done on your car
- Qualified and skilled mechanics service your car and repairs are usually performed within 24 hours of your booking.
- Offering full mechanical services - we organise everything for you.
- Keeping our prices competitive. We do not charge for travel time, only for ordinary labour time.
What Don't Elia Auto Services do?
We don't do:
- Not ONLY a breakdown service; Elia Auto Services is equipped to do all standard car servicing, non-urgent repairs and diagnostics.
- Not a contracting firm. Each of our skilled mechanics is an employee, dedicated to Elia Auto Services strict quality standards and trained to provide impeccable customer service.
- Not an automotive club - you do not have to pay yearly fees. You will only pay for the work you need.
- Not necessarily more expensive than an ordinary workshop. Our service represents value for money; you can factor in aspects like time savings, convenience, eliminating towing fees for breakdowns, and the confidence that our warranty will cover any problems with repairs.
Warranty
- A Mechanic is sent as soon as possible ... without asking questions.
- Our friendly customer service staff will follow up to make sure your car is working properly.
- They never make you feel defensive; Our mechanics have an attitude focused on the solution before any guarantee call.
- All parts and fluids supplied, installed or repaired by Elia Auto Services mechanics.
- All work done by Elia Auto Services mechanics.
- Your vehicle for a period of 12 months or 20,000 km, whichever comes first.
- And, we must have the first opportunity for repair.
We believe in the experience, professionalism and attention to detail of our mechanics. That's why we support all work done with a guarantee of 12 months / 20,000 km. If there is a problem with a repair or service:
What exactly covers the warranty?
New car statutory warranties
- Some retailers encourage consumers to purchase an extended warranty offering additional benefits at an additional cost. Consumers should verify that the protection offered is superior to that offered by the legal warranty.
- Legal warranties allow the buyer to request a refund, compensation, repair or replacement if the merchandise is defective, does not meet the planned work, does not match the sample presented or has hidden defects.
- The auto industry is not the only trade sector where there is some confusion about guarantees and refunds. There is considerable confusion between buyers and sellers as to the real nature of the warranties and the difference between legal warranties and extended warranties.
- If a manufacturer, retailer or service provider decides to make a voluntary express warranty, the law requires them to comply.
Here is what the Australian Competition and Consumer Commission had to say about car servicing and statutory warranties on new vehicles: please click on the link below.
Choice of Repairer without affecting Your New Car Warranty (Please See Page-28 of below PDF).
